Impact of Emotional Intelligence and Conflict Management Traits on Employee’s Job Performance: An Evidence from Indian Banks

Authors

  • Urooj Shakeel
  • Farhina Sardar Khan

Keywords:

emotional intelligence, conflicts, conflict management, job performance

Abstract

In a very unpredictable business environment, banks are always looking for solutions and methods to develop a staff that will enable them to compete internationally. A massive growth is going place in Indian banking, especially among private sector banks. Physical expansion, distribution, increasing number of branches, automated teller machine (ATM), and network growth are all examples of expansion. But, more significantly, another growth is taking place: the product range of private sector banks' service offerings is growing larger, more sophisticated, and more relevant to the dynamic economy in which we now find ourselves. Employees are one of a bank's most valuable assets, therefore it's critical for the bank to monitor their work performance and develop conflict management methods. Streamlining HR in the face of fast changes in the economy and market circumstances is one of the main problems that banks confront. There is already a skill shortage. The effect of emotional intelligence and conflict management characteristics on employee work performance is the subject of this study: a bank proof from India.

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Published

09-03-2022

How to Cite

[1]
U. Shakeel and F. S. Khan, “Impact of Emotional Intelligence and Conflict Management Traits on Employee’s Job Performance: An Evidence from Indian Banks”, IJRESM, vol. 5, no. 3, pp. 13–23, Mar. 2022.

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Section

Articles